1. Information We Collect

We may collect personal information including:

• Identity: name, username, account details.


• Contact: email address, phone number, postal address.


• Transaction: records of books listed, sold, swapped; communications between users.


• Payment: limited payment details (processed by third-party providers; we do not store full card data).


• Profile: book preferences, saved searches, feedback ratings.


• Technical: IP address, device, browser, operating system, and cookie identifiers.


• Usage: pages visited, time on site, features used and interactions.

We collect information directly from you (e.g., when you create an account or transact) and automatically via cookies, analytics, and similar technologies.

2. How We Use Your Information

We use personal information to:

1. Provide, operate, and improve our platform and services.


2. Facilitate listings, sales, swaps, and user-to-user communication.


3. Manage your account, preferences, and support requests.


4. Send service updates and notifications (you can opt out of marketing at any time).


5. Detect, investigate, and prevent fraud, security breaches, or prohibited activity.


6. Comply with legal, regulatory, and record-keeping obligations.

3. Disclosure of Your Information

We may disclose personal information to:

• Other Booksia users where necessary to complete a transaction or facilitate communication.


• Service providers (e.g., hosting, payment processing, analytics, marketing, customer support) under contractual confidentiality obligations.


• Law enforcement, regulators, or government bodies when required or authorised by law.


• Prospective buyers or transferees in connection with a merger, acquisition, or restructure.

We do not sell your personal information.

4. Data Storage & Security

We store personal information in secure electronic systems hosted in Australia or with reputable overseas providers that meet Australian privacy standards. We implement reasonable safeguards to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, no online service is completely risk‑free, and you use Booksia at your own risk.

5. Cookies & Tracking

We use cookies and similar technologies to:

• Maintain session security and keep you signed in.


• Remember preferences and personalise experiences.


• Analyse site traffic and usage patterns.


• Deliver and measure advertising.

You can control cookies in your browser settings, noting that some features may not function properly if cookies are disabled.

Cookie settings

6. Overseas Disclosure

Some service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure those recipients comply with the Privacy Act 1988 (Cth) and the APPs or substantially equivalent safeguards.

7. Access & Correction

You may request access to the personal information we hold about you and ask us to correct any inaccuracies. Submit requests in writing to our Privacy Officer (see Contact Us). We will respond within a reasonable timeframe and in accordance with applicable law.

8. Retention & Deletion

We retain personal information for as long as needed to fulfil the purposes described in this policy and to comply with legal obligations. You can request deletion of your account and associated personal information, subject to our legal and record‑keeping requirements.

9. Third‑Party Links & Services

Our website may link to third‑party sites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to read their privacy policies.

10. Direct Marketing

We may use your personal information to send promotional communications about Booksia. You can opt out by using the unsubscribe link in our emails or contacting us directly.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will post the updated version on this page with a new effective date. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

13. Complain